10.06.2021. 10:29 | Porosz Péter
What experiences have business professional gathered when they found themselves in a customer role? Is customer service truly the in center of the insurance practice? Are the boundaires of digital and personal meetings really clear? What is the scope of competence of artifical intelligence? Is there such a thing as insurance without human contact?
On May 19th we have held a roundtable with more than 100 people attending in the audience, titled "Remaining Personal During Digitalisation".
17.03.2021. 11:11 | Porosz Péter
The development of omnichannel communication is a significant trend economically and technologically. It is then no suprise that scientific research is carried out in order to better understand it. Part of such activities is pursued by industry leaders, consultants and analysts but the academic community also has a strong presence in the field. Let us see some fresh and interesting studies and results.